Pricing

Nowadays it tends to be rare that a customer lacks a smartphone capable of scanning a QR code and making a payment digitally. Though, if a customer insists on using a physical payment card, it is important that you have a payment terminal as a backup. We recommend using a provider who charge a percentage of transactions and no ongoing monthly fees since this will just serve for occasional use.

Once you are a paying customer of Menulab, you have access to all versions of our products. That means you are able to offer your customers digital menus, ordering and payments - any one of these alone, any in combination, or all of these together. You can also customise your customers' experience by choosing whether they pay upon ordering or at the end of the meal, and these changes can be made at any time in your account.

When your customers pay for their orders, the money is sent almost immediately to your bank account. If you have chosen to opt for a percentage fee subscription with us (as opposed to a monthly rolling cost), you will receive the customers' money with the small percentage fee deduction applied. You can access a comprehensive overview of every order and payment made by your customers in your Menulab account. You will always receive the money you make, quickly and reliably.

For many venues using Menulab, they find they are able to replace their existing costly POS system since we provide most of the basic POS functions at a lower cost. For venues who wish to maintain their current system, we provide POS integration at no extra cost. This means that customers' orders and payments made through Menulab will reflect on your POS. Please contact us at hello@menulab.com if you would like to understand more about how this works.

All Menulab payment plans can be cancelled at anytime. For a percentage-based subscription, this will be effective immediately, although since this is pay-as-you-go pricing, no refunds will be provided. For a rolling fixed cost subscription, you can cancel at anytime and your access to paid features will end at the end of the payment period. If you have requested cancellation within 7 days of your last payment, you will be eligible for a refund of the payment and your access to paid features will end immediately.